Nigeria Customs Enhances Leadership with WCO Training Program

Nigeria Customs Enhances Leadership with WCO Training Program

The World Customs Organization (WCO) conducted a Leadership and Management Development Workshop for the Nigeria Customs Service (NCS), aiming to enhance the capabilities of senior management and drive NCS reform and modernization. The workshop covered topics such as strategic management, people management, and change management. Participants responded enthusiastically, expressing their intention to apply what they learned. The Comptroller General of the NCS highly praised the workshop, recognizing its crucial role in developing the skills necessary to address future challenges.

01/22/2026 Customs Knowledge
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Ghana Revenue Authority Upgrades HR System with WCO Support

Ghana Revenue Authority Upgrades HR System with WCO Support

The Ghana Revenue Authority (GRA), with support from the World Customs Organization (WCO), has launched a blueprint for Human Resource Modernization. Through the WCO WACAM project, the GRA aims to establish a competency-based HR management system. This includes optimizing recruitment processes, strengthening employee training, improving performance management, and enhancing the capabilities of the HR department. The overall goal is to contribute to the economic development of Ghana by creating a more effective and efficient workforce.

01/22/2026 Customs Knowledge
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Benin Customs Adopts Competency Model to Enhance Team Performance

Benin Customs Adopts Competency Model to Enhance Team Performance

With funding from the Swedish government, Benin Customs upgraded its talent management system by introducing a competency model-based HRM system. This system covers recruitment, training, performance management, and career development, aiming to enhance employee capabilities and organizational performance. Following a successful pilot program, the system will be rolled out nationwide, offering valuable insights for other organizations. The implementation of the competency model is expected to significantly improve the effectiveness and efficiency of Benin Customs operations.

01/22/2026 Customs Knowledge
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Benin Customs Upgrades HR Systems with WCO Assistance

Benin Customs Upgrades HR Systems with WCO Assistance

The World Customs Organization (WCO) supports the Benin Customs Administration in implementing a competency-based human resource management system, aiming to enhance customs administration in the region. Through the WCO-WACAM project, Benin Customs completed a job directory, competency inventory, and job descriptions, and developed a detailed work plan, laying the foundation for HR modernization. This initiative not only improves the quality of Benin Customs staff but also provides a reference for other African countries. This project contributes to strengthening customs efficiency and effectiveness.

01/22/2026 Customs Knowledge
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Niger Customs Adopts Competencybased HR Management

Niger Customs Adopts Competencybased HR Management

Niger Customs, with the support of the World Customs Organization, is implementing a competency-based human resource management system modernization. Through expert guidance, capacity building, and high-level support, they have completed the development of a job catalog, competency framework, and job descriptions. A future development blueprint has also been planned, aiming to improve the overall effectiveness of the customs administration. This initiative focuses on enhancing employee skills and aligning them with organizational goals to achieve customs modernization and improve service delivery.

01/22/2026 Customs Knowledge
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Global Alliance Strengthens Intellectual Property Protections

Global Alliance Strengthens Intellectual Property Protections

The 8th WCO Right Holders Consultation Group Meeting brought together global stakeholders to focus on maritime container supervision, intellectual property protection during the pandemic, and public-private partnerships. Right holders shared their experiences, and the WCO committed to strengthening international cooperation, improving laws and regulations, and raising public awareness to jointly build a new line of defense for intellectual property protection. The meeting highlighted the importance of collaboration and innovation in combating counterfeiting and piracy in an increasingly complex global environment.

01/22/2026 Customs Knowledge
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Benin Customs Boosts Gender Equality with WCO Backing

Benin Customs Boosts Gender Equality with WCO Backing

The World Customs Organization (WCO) collaborated with Benin Customs to promote inclusive customs by implementing Gender Equality and Diversity (GEDC) policies. This follow-up mission included awareness workshops, assessed the progress of the GED action plan implementation, and offered recommendations for improvement. The aim is to establish a more equitable and efficient working environment within Benin Customs. The mission focused on evaluating the effectiveness of current initiatives and identifying areas where further action is needed to ensure a truly inclusive and diverse workforce within the Benin Customs administration.

01/22/2026 Customs Knowledge
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Streamlining Crossborder Ecommerce for Global Expansion

Streamlining Crossborder Ecommerce for Global Expansion

This article provides a detailed overview of the service audit process on the Big Data Cross-border platform, aiming to help service providers understand the audit standards and efficiently list their services. It focuses on the handling of both successful and unsuccessful audits, emphasizing that information modifications will not affect existing orders. The article reminds service providers to pay attention to the audit process to ensure service quality. Understanding the audit criteria is crucial for a smooth listing experience and maintaining a high standard of service provision on the platform.

01/22/2026 Customs Knowledge
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Dashu Platform Explores Crossborder Growth Amid Service Fee Scrutiny

Dashu Platform Explores Crossborder Growth Amid Service Fee Scrutiny

This article provides a detailed analysis of the service fee mechanism on the DaShu cross-border platform, covering the definition, timing, calculation methods, and frequently asked questions related to service fees. It aims to help service providers fully understand the purpose and rules of the service fee, dispel doubts, and ensure worry-free transactions, ultimately contributing to a fair, transparent, and efficient cross-border service platform. This aims to foster trust and collaboration within the platform ecosystem.

01/22/2026 Customs Knowledge
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Guide to Streamlining Service Delivery Transactions

Guide to Streamlining Service Delivery Transactions

This article provides a detailed interpretation of the delivery and acceptance stages in service transactions. It covers the time limit and procedures for merchants to confirm delivery, the process and significance of buyers confirming delivery, and the rules for buyers to apply for extending the acceptance period. The aim is to help both buyers and sellers understand transaction rules, avoid disputes, and improve transaction efficiency. This ensures a smoother and more transparent process for all parties involved.

01/22/2026 Customs Knowledge
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