Cracking The Last Mile Dilemma Focusing On The Human Factor And Customer Experience

Cracking The Last Mile Dilemma Focusing On The Human Factor And Customer Experience

The quality of last mile services directly impacts customer experience. Case analyses reveal that many express delivery platforms face numerous issues in human resource management, delivery capability, and cost collection. To improve service quality, it is essential to raise the franchise threshold, formally assess delivery rates, and moderately adjust delivery fees to ensure that outlets can operate normally, thereby enhancing customer satisfaction.

07/22/2025 Logistics
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Liberia Upgrades Tax Agency HR Systems with WCO Assistance

Liberia Upgrades Tax Agency HR Systems with WCO Assistance

With the support of the World Customs Organization (WCO), the Liberia Revenue Authority (LRA) is modernizing its Human Resource Management (HRM). This includes developing a job catalog and competency framework, as well as initiating capacity assessments and change management. Emerging as a model in West Africa, the LRA is progressing towards becoming a regional leader in HRM, offering valuable lessons for other developing nations. The modernization efforts aim to enhance the efficiency and effectiveness of the LRA's workforce.

01/05/2026 Customs Knowledge
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Madagascar Customs Boosts Trade with Talent Development

Madagascar Customs Boosts Trade with Talent Development

With the support of the World Customs Organization, Madagascar Customs is implementing a competency-based human resource management system to improve the quality of customs personnel and promote trade facilitation and economic development. By building tools such as job catalogs and competency frameworks, and formulating change management plans, Madagascar Customs is moving towards the goal of building a high-performance organization. The initiative focuses on modernizing customs operations through talent development and streamlined processes to enhance trade efficiency.

12/30/2025 Customs Knowledge
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Niger Customs Upgrades HR Systems to Boost Border Efficiency

Niger Customs Upgrades HR Systems to Boost Border Efficiency

With the support of the WCO-WACAM project, Niger Customs launched a human resource management modernization project. This initiative aims to raise awareness and garner broad support for HR modernization both within and outside the customs administration through change management and communication activities. By diagnosing challenges, building a competency framework, and conducting pilot programs, Niger Customs is committed to building an efficient, professional, and dynamic workforce. This workforce will contribute to the country's economic development and ensure its security.

01/07/2026 Customs Knowledge
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Dominican Republic Launches SWIFTBIC Resource for Remittances

Dominican Republic Launches SWIFTBIC Resource for Remittances

This article provides a service for looking up SWIFT/BIC codes for banks in the Dominican Republic and answers frequently asked questions to help you make international remittances safely and quickly. It also reminds users to verify information and exercise caution when transacting. Use this tool to find the correct SWIFT/BIC code for your Dominican Republic bank transfer and ensure your money arrives at its destination without delay. Remember to double-check all details before initiating any transaction.

09/01/2025 International Settlement
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Lesotho Revenue Authority Modernizes Talent Management for Efficiency

Lesotho Revenue Authority Modernizes Talent Management for Efficiency

The Lesotho Revenue Authority (LRA) is implementing a competency-based human resource management system in collaboration with the World Customs Organization (WCO) to enhance operational efficiency and tax revenue. WCO workshops and capacity-building support are helping LRA staff acquire modern HR management skills and develop action plans. With strong commitment from LRA leadership, talent management is poised to be a key driver in the tax department's transformation. This initiative signifies a significant step towards modernizing the LRA and improving its ability to meet its revenue collection goals.

01/05/2026 Customs Knowledge
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Logistics Firms Urged to Prioritize Human Shipping Safety

Logistics Firms Urged to Prioritize Human Shipping Safety

Recent online discussions about the possibility of shipping live humans via logistics raise concerns about logistics security regulations. The article emphasizes that shipping live humans is illegal and impractical, stressing the importance of adhering to safety standards within the logistics industry. It also explores the future of technology-driven logistics, including drone delivery and intelligent sorting systems. Furthermore, the article addresses common questions regarding logistics security and calls for collective efforts to safeguard the industry's safety.

12/30/2025 Logistics Encyclopedia
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Lastmile Logistics Firms Weigh Automation Vs Human Roles

Lastmile Logistics Firms Weigh Automation Vs Human Roles

The Logistics Management podcast features CXT Software CEO Andy Tryba discussing the future of last-mile logistics. The conversation highlights how automation, intelligent dispatch, and digital transformation are integrated with artificial intelligence to improve efficiency, reduce costs, and enhance customer satisfaction. This provides strategic guidance for logistics companies navigating intense market competition. The discussion emphasizes the importance of leveraging technology for optimized routing, real-time visibility, and seamless delivery experiences in the evolving landscape of last-mile fulfillment.

01/07/2026 Logistics Industry Insights
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Lastmile Logistics Firms Weigh Automation Against Human Roles

Lastmile Logistics Firms Weigh Automation Against Human Roles

This paper delves into the future trends of last-mile logistics, focusing on the roles of automation, intelligent dispatch, and digital transformation in improving efficiency, reducing costs, and enhancing customer experience. It emphasizes the importance of maintaining human expertise while pursuing technological advancements. The paper envisions a future for last-mile logistics that is more intelligent, greener, and personalized, driven by these key factors and a balanced approach between technology and human capabilities. The analysis highlights the transformative potential and the need for strategic implementation.

01/15/2026 Logistics Industry Insights
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