Gambia Revenue Authority Adopts Wcobacked Competencybased HR System

Gambia Revenue Authority Adopts Wcobacked Competencybased HR System

The Gambia Revenue Authority, with support from the World Customs Organization, implemented a competency-based human resource management model. This included developing job catalogs and competency frameworks, which received positive feedback after a pilot phase. Future plans involve creating onboarding programs and sharing experiences with national institutions to promote the modernization of human resource management at the national level. The implementation of the competency model is a key component of the ongoing tax reform efforts in Gambia.

12/30/2025 Customs Knowledge
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Customs Agencies Boost Efficiency Through Talent Management Strategies

Customs Agencies Boost Efficiency Through Talent Management Strategies

This guide aims to assist customs departments in establishing a competency-based human resource management system to enhance organizational effectiveness. It elaborates on the importance of human resource management, provides a roadmap for developing practical tools, and outlines methods for integrating competency orientation into various processes. Divided into three parts, the guide seeks to enable customs departments to build an exceptional team capable of addressing challenges and seizing opportunities. The ultimate goal is to foster a high-performing workforce within customs administrations.

01/05/2026 Customs Knowledge
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Lesotho Revenue Authority Upgrades HR System with WCO Assistance

Lesotho Revenue Authority Upgrades HR System with WCO Assistance

With the support of the World Customs Organization (WCO), the Lesotho Revenue Authority (LRA) is actively modernizing its human resource management. Through capacity building and process optimization, the LRA aims to establish an efficient and strategically aligned HR system, becoming a model within the Southern African Customs Union (SACU) region. This article details the LRA's actions, WCO's support, and the challenges and opportunities faced. It also looks ahead to the LRA's future development in the field of human resource management.

12/30/2025 Customs Knowledge
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Mauritius Revenue Authority Upgrades HRM After WCO Review

Mauritius Revenue Authority Upgrades HRM After WCO Review

The World Customs Organization conducted a diagnostic review of the Mauritius Revenue Authority's (MRA) human resource management system to support the MRA in establishing a modern and transparent HRM system. The review team proposed competency-based recommendations for improvement, which the MRA intends to actively adopt to enhance its human resource management capabilities and support its tax administration functions. This initiative aims to strengthen the MRA's ability to attract, retain, and develop skilled personnel, ultimately improving the efficiency and effectiveness of tax collection and compliance.

01/05/2026 Customs Knowledge
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Ashdo Port Ranks in Top 10 of Global Reliability Index

Ashdo Port Ranks in Top 10 of Global Reliability Index

The Ashdod Port has made its debut in the global port reliability ranking by securing an impressive 9th place, reflecting significant improvements in scheduling and operations. This success is attributed to long-term investments in infrastructure, digitization, and human resources, which have enhanced its importance and influence within the global logistics chain.

08/04/2025 Logistics
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Port of Los Angeles Faces Seven Major 247 Operational Challenges

Port of Los Angeles Faces Seven Major 247 Operational Challenges

The Port of Los Angeles aims to achieve 24/7 operations, facing numerous challenges including private sector engagement, optimizing the 'push system,' exploring interim solutions, maximizing existing resources, enabling off-peak operations, adjusting warehouse operations, securing human resources, and enhancing data sharing to build long-term resilience. Achieving this goal requires collaborative efforts from all stakeholders. The port needs to address bottlenecks throughout the supply chain and incentivize participation from various partners to ensure a smooth transition to round-the-clock operations and improve overall efficiency.

01/07/2026 Logistics Industry Insights
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How Summer Sales Seasons Reshape Retail Supply Chain Strategies

How Summer Sales Seasons Reshape Retail Supply Chain Strategies

This article examines the supply chain challenges faced by retailers during the transition from summer to the holiday shopping season, analyzing the significance of transportation capacity, inventory management, and human resource management. By implementing advanced planning, demand forecasting, and flexible response strategies, retailers can optimize operations and better respond to changes in seasonal demand.

07/24/2025 Logistics
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Liberia Enhances Tax Collection with WCO Assistance

Liberia Enhances Tax Collection with WCO Assistance

With the support of the WCO WACAM project, the Liberia Revenue Authority is actively implementing a competency-based human resource management system. This includes developing tools such as job benchmarks, competency frameworks, and job descriptions, as well as formulating human resource and training strategies. This initiative aims to enhance employee performance, achieve organizational goals, and inject new vitality into Liberia's economic development and social progress. The focus is on building a skilled and effective tax workforce.

01/07/2026 Customs Knowledge
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Cracking The Last Mile Dilemma Focusing On The Human Factor And Customer Experience

Cracking The Last Mile Dilemma Focusing On The Human Factor And Customer Experience

The quality of last mile services directly impacts customer experience. Case analyses reveal that many express delivery platforms face numerous issues in human resource management, delivery capability, and cost collection. To improve service quality, it is essential to raise the franchise threshold, formally assess delivery rates, and moderately adjust delivery fees to ensure that outlets can operate normally, thereby enhancing customer satisfaction.

07/22/2025 Logistics
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