Amazon Sellers Urged to Address Quality Complaints to Safeguard Accounts

Amazon Sellers Urged to Address Quality Complaints to Safeguard Accounts

Facing FBA customer complaints about product quality impacting your account? Don't panic! This article provides an efficient appeal process, including problem verification, corrective action plan development, and appeal letter writing, helping you resolve the crisis and stabilize your account. The key is to identify the root cause of the problem, provide strong evidence, and commit to improvement measures to gain Amazon's trust. By addressing the specific issues and demonstrating a commitment to quality, you can successfully navigate the appeal process and protect your FBA business.

01/29/2026 Logistics Encyclopedia
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Understanding Bearing HS Code Classification and Essential Considerations

Understanding Bearing HS Code Classification and Essential Considerations

This article analyzes the classification of HS codes for bearings, detailing the categories of rolling bearings and sliding bearings to assist professionals in better understanding and applying customs coding requirements. The main focus emphasizes the importance of clear classification levels and preventing brand infringement, highlighting the significance of precise categorization during the declaration process.

07/28/2025 Customs Knowledge
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US Design Patent Risks for Outdoor Fireplace Tongs

US Design Patent Risks for Outdoor Fireplace Tongs

This article issues an export alert regarding fireplace tongs suitable for outdoor camping. The product holds a design patent in the United States (USD1045061S1), and unauthorized sales of products with a similar appearance may constitute infringement. Sellers are advised to be aware of the risks and promptly remove infringing products from sale to avoid potential legal issues.

02/03/2026 Customs Knowledge
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Understanding Bearing Classification and Customs Code Compliance

Understanding Bearing Classification and Customs Code Compliance

Bearings are vital mechanical components, making accurate classification of their HS codes essential. According to the Customs Import and Export Tariff of the People's Republic of China, rolling bearings and sliding bearings fall under different categories, subdivided into multiple codes. During the declaration process, it is crucial to avoid coding errors and brand infringement risks to ensure compliance and accuracy.

07/28/2025 HS Code Query
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Douyin Shop Sellers Urged to Secure Deposits Avoid Violations

Douyin Shop Sellers Urged to Secure Deposits Avoid Violations

This article focuses on common violations in Douyin (TikTok) store operations, including fake transactions, shipping restrictions, infringement, exaggerated advertising, and prohibited words. It provides corresponding solutions to help merchants avoid risks, protect their stores and security deposits, and achieve compliant operations. The aim is to guide sellers to navigate the platform's rules effectively and maintain a healthy and sustainable business on Douyin.

01/06/2026 Customs Knowledge
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Ecommerce Sellers Tightly Guard Website Urls for Security

Ecommerce Sellers Tightly Guard Website Urls for Security

This article delves into the reasons why independent website sellers are reluctant to disclose their website URLs. It reveals the crucial business intelligence competitors can glean from a website, including best-selling products, traffic data, advertising strategies, and PPC/SEO value. The importance of protecting trade secrets is emphasized. It encourages industry peers to communicate and cooperate while respecting each other's interests and avoiding infringement.

01/04/2026 Logistics Industry Insights
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Amazon Sellers Face Rising Counterfeits Brand Protection Guide

Amazon Sellers Face Rising Counterfeits Brand Protection Guide

This article provides a detailed guide for Amazon sellers, especially those with Brand Registry, on how to combat listing hijacking. It covers methods for identifying hijackers, step-by-step instructions for reporting trademark infringement through the Amazon Brand Registry system, sample complaint templates, and preventative measures. The aim is to empower sellers to efficiently and cost-effectively protect their brand and rights on the Amazon marketplace.

01/04/2026 Logistics Encyclopedia
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Amazon Sellers Urged to Combat Trademark Squatting

Amazon Sellers Urged to Combat Trademark Squatting

Faced with trademark squatting on Amazon, sellers can protect their rights through opposition proceedings, invalidation declarations, cancellation of trademarks not used for three years, and negotiated settlements. Registering trademarks early, strengthening monitoring, preserving evidence of use, and seeking professional assistance are key to effective response. These proactive measures help mitigate the risks associated with trademark infringement and maintain brand integrity within the competitive Amazon marketplace.

01/04/2026 Customs Knowledge
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Amazon Sellers Face dog Pages Hijacking Threat

Amazon Sellers Face dog Pages Hijacking Threat

Amazon Listing 'Hijacking' (Listing turning into something completely different) common causes and self-rescue solutions: category review, infringement, violations, etc. Identifying the cause, contacting customer service, appealing, and preventing attacks are key. This includes monitoring listing details, promptly reporting suspicious activity, and strengthening account security measures. Understanding Amazon's policies and proactively addressing potential issues can significantly reduce the risk of listing hijacking and maintain product visibility.

01/16/2026 Logistics Industry Insights
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Wham Bam Systems Enforces slap Mat Trademark in 3D Printing Market

Wham Bam Systems Enforces slap Mat Trademark in 3D Printing Market

Trademark enforcement for "Slap Mat" silicone mats has been initiated with a lawsuit filed by Wham Bam Systems, LLC. The trademark is registered under Class 20, covering work surface protectors made of silicone. Cross-border sellers should be vigilant, as unauthorized use of this trademark may lead to TRO infringement risks. It is recommended to immediately conduct a self-check of store products to avoid potential losses.

02/03/2026 Customs Knowledge
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