Study Ecommerce Convenience Marred by Delivery Frustrations

Study Ecommerce Convenience Marred by Delivery Frustrations

A recent Descartes study reveals that despite the continued growth of online shopping, customer satisfaction with home delivery is improving slowly, highlighting persistent delivery challenges. The report emphasizes that retailers should focus on consumer demands for cost, speed, and personalized delivery options. Optimizing service processes and addressing these needs is crucial for enhancing the overall shopping experience and improving customer satisfaction in the e-commerce landscape. Retailers must prioritize these factors to remain competitive.

01/15/2026 Logistics Industry Insights
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Ecommerce Sellers Face Rising International Shipping Costs

Ecommerce Sellers Face Rising International Shipping Costs

This article provides an in-depth analysis of international express shipping costs, covering base freight (calculated by actual weight and volumetric weight) and various surcharges (fuel surcharge, remote area surcharge, special goods surcharge, customs clearance fees, etc.). It also analyzes key factors influencing costs, such as transportation mode, cargo attributes, destination, and express channel. The aim is to help cross-border e-commerce sellers better understand international logistics costs for more effective cost control.

01/15/2026 Logistics Encyclopedia
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Shopee Introduces Seller Fees in Southeast Asia

Shopee Introduces Seller Fees in Southeast Asia

Shopee announced a 5% technology service fee for sellers in Singapore, Malaysia, Thailand, and Vietnam, effective February 2026, to cover platform operating costs. To mitigate the impact, Shopee will provide advertising credit subsidies. This move may prompt sellers to re-evaluate their operating costs and adjust their business strategies accordingly. The introduction of the fee represents a change in Shopee's pricing structure and could influence seller behavior within the cross-border e-commerce landscape.

01/15/2026 Logistics Industry Insights
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Ecommerce Success Hinges on Strategic IP Address Selection

Ecommerce Success Hinges on Strategic IP Address Selection

This article provides an in-depth comparison of three mainstream IP types in the US: Residential IP, Datacenter IP, and Dynamic IP, highlighting the importance of choosing the right IP for fields like cross-border e-commerce and social media marketing. It emphasizes the advantages of US Residential IPs in simulating real user environments and ensuring account security. The aim is to help readers make informed IP choices based on their specific business needs.

01/15/2026 Logistics Encyclopedia
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Tech Skincare Market Booms As Brands Focus on Ingredient Trends

Tech Skincare Market Booms As Brands Focus on Ingredient Trends

The online beauty and skincare market has reached 316.5 billion RMB, with a significant increase in anti-aging demands. Ingredient technology is a key driver for brand growth. Innovative ingredients and effective marketing strategies are crucial for cross-border e-commerce businesses to succeed in the tech-driven skincare sector. Brands leveraging scientific advancements in skincare formulation and actively engaging with consumers through digital channels are poised for success in this rapidly evolving market.

01/15/2026 Logistics Industry Insights
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Logistics Property Demand Surges As Firms Restock Inventories

Logistics Property Demand Surges As Firms Restock Inventories

Prologis CFO points out that inventory replenishment demand, e-commerce development, and population growth are driving the surge in demand for logistics real estate. The vacancy rate of logistics real estate in the US has reached a record low, and rents are rising, but companies are paying more attention to the overall cost of the supply chain. Companies should plan ahead, optimize their supply chains, and lease flexibly to meet market challenges.

01/19/2026 Logistics Industry Insights
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Fedex Finalizes TNT Buyout Bolstering Global Logistics

Fedex Finalizes TNT Buyout Bolstering Global Logistics

FedEx acquired TNT for $4.8 billion, aiming to create a stronger global logistics network. The merged entity will cover a broader market and offer more comprehensive services, particularly capitalizing on the significant e-commerce potential in Europe. The integration process will focus on customer experience and gradually optimize operations. This acquisition is expected to have a profound impact on the global logistics landscape, enhancing FedEx's capabilities and reach in the competitive international shipping market.

01/19/2026 Logistics
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Major Provider Simplifies Crossborder Business Expansion

Major Provider Simplifies Crossborder Business Expansion

This article details the process for service providers to publish services on the Dashu Cross-border platform, covering certification requirements, service creation steps, and inquiry handling methods. It aims to help service providers quickly get started and efficiently utilize platform resources to expand their cross-border business. The guide provides a comprehensive overview, enabling service providers to navigate the platform's functionalities and maximize their reach to potential clients in the cross-border e-commerce market.

01/20/2026 Logistics Encyclopedia
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Dashu Crossborder Accounts How to Reset Passwords Securely

Dashu Crossborder Accounts How to Reset Passwords Securely

This article provides detailed steps for a large number of cross-border users to reset their passwords. It covers accessing the login portal, initiating the password reset process, and verifying identity to set a new password. The goal is to help users quickly and securely regain access to their accounts, ensuring the smooth operation of their cross-border e-commerce business. This process prioritizes account security and provides a user-friendly guide to password recovery.

01/20/2026 Customs Knowledge
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Logistics Firms Adapt to Ecommerce Boom Says Dicom CEO

Logistics Firms Adapt to Ecommerce Boom Says Dicom CEO

The CEO of Dicom believes that freight in Canada is stable, while the US benefits from e-commerce. To adapt to market changes, it is necessary to expand "last mile" delivery, optimize the supply chain, and embrace B2C. Focusing on improving the efficiency and reach of the final delivery stage is crucial. Adapting to direct-to-consumer models and strengthening the overall supply chain are also vital for success in the evolving logistics landscape.

01/20/2026 Logistics Industry Insights
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