Firms Upgrade CRM Systems to Boost Supply Chain Efficiency

Firms Upgrade CRM Systems to Boost Supply Chain Efficiency

This report explores how CRM system upgrades can empower supply chain management and enhance multi-tier visibility. It analyzes the crucial role of CRM in supply chain operations, identifies challenges in current integrations, and proposes strategies such as building a unified data platform, adopting standardized interfaces, and optimizing business processes. The report emphasizes the importance of leveraging artificial intelligence and machine learning technologies to help companies build a more efficient and agile supply chain. The goal is to provide insights for businesses looking to improve their supply chain performance through CRM integration.

01/29/2026 Logistics Industry Insights
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Burkina Faso Customs Boosts Skills to Speed Tariff Reform

Burkina Faso Customs Boosts Skills to Speed Tariff Reform

With the support of the WCO MADAO project, Burkina Faso Customs organized a project management training course to enhance the project management capabilities of customs officials, aiming to better implement customs modernization reforms. The training covered key areas such as project organization, governance, and lifecycle. Through a combination of theory and practice, it helped customs establish its own project management methodology, improve project success rates and resource utilization efficiency, and ultimately promote customs modernization. The training aimed to equip officials with the skills to effectively manage and deliver modernization projects.

02/03/2026 Customs Knowledge
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Open Development New Concept Empowers Railway Freight Transformation and Upgrade

Open Development New Concept Empowers Railway Freight Transformation and Upgrade

The launch of the Central Asia freight train signifies the transformation and upgrading of rail freight under the concept of open development. While it brings notable advantages in cost and time, rail freight still faces challenges in proactive openness, bidirectional engagement, and win-win scenarios. Railway departments need to enhance market research and actively broaden their customer base to adapt to the rapidly evolving international logistics market, ensuring the sustainable development of rail freight.

12/30/2023 Logistics
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UPS Enhances Supply Chain Visibility with Flex Global View Upgrade

UPS Enhances Supply Chain Visibility with Flex Global View Upgrade

UPS has upgraded its Flex Global View tool, introducing features such as a maritime container dashboard, online invoice previews, and enhanced reporting. This upgrade strengthens the tracking and management of air, ocean, and ground shipments. It aims to help businesses improve supply chain visibility and efficiency, reduce inventory costs, and increase customer satisfaction. The new functionalities provide users with more comprehensive insights into their global shipping operations, enabling better decision-making and streamlined logistics processes.

02/12/2026 Logistics
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WCO Aids Niger Customs in Trade System Upgrade for Africa

WCO Aids Niger Customs in Trade System Upgrade for Africa

The World Customs Organization (WCO), with EU funding, launched the project "Harmonized Commodity Classification Based on WCO Standards to Strengthen African Trade," with Niger as one of the first beneficiary countries. WCO experts assessed Niger Customs to enhance its commodity classification and customs valuation capabilities, unify commodity classification standards, and facilitate African trade. This project will provide valuable experience for other African countries, jointly building a new landscape for African trade.

01/30/2026 Customs Knowledge
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Philippines Boosts Customs Efficiency with WCO World Bank Aid

Philippines Boosts Customs Efficiency with WCO World Bank Aid

Philippine Customs is collaborating with the World Customs Organization (WCO) and the World Bank to advance reform and modernization projects. These projects encompass three main objectives: strengthening the information technology infrastructure, revitalizing the human resource management system, and supporting the development of the Customs Academy. Through this international cooperation, Philippine Customs aims to enhance its modernization efforts and contribute more effectively to economic development.

02/06/2026 Customs Knowledge
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Gambia Revenue Authority Boosts Staff Training with WACAM Partnership

Gambia Revenue Authority Boosts Staff Training with WACAM Partnership

The World Customs Organization (WCO), through the West Africa Customs Administration Modernization Project, supported the Gambia Revenue Authority (GRA) in implementing competency-based human resource management modernization. The expert team assisted the GRA in refining key tools such as the competency directory and job directory, laying the foundation for subsequent communication, change management, and system implementation. This initiative aims to improve tax collection efficiency and promote national economic development.

01/26/2026 Customs Knowledge
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WCO Launches Leadership Program for Palestinian Customs Officers

WCO Launches Leadership Program for Palestinian Customs Officers

The WCO conducted a leadership workshop for Palestinian Customs, aiming to enhance the skills of middle and senior managers and support customs modernization. The workshop received positive feedback from participants. The training focused on improving leadership capabilities within the customs administration to facilitate more effective operations and contribute to the overall modernization efforts of Palestinian Customs. This initiative is expected to have a significant impact on the efficiency and effectiveness of customs procedures in Palestine.

01/05/2026 Customs Knowledge
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Latin American Brokers Praise WCO Trade Reforms

Latin American Brokers Praise WCO Trade Reforms

At the Latin American Association of Customs Brokers Congress, the WCO was lauded for its efforts in advancing customs modernization and fostering cooperation. The WCO's Economic Competitiveness Package aims to streamline customs procedures, strengthen international collaboration, promote technology adoption, and deepen public-private partnerships to enhance global trade efficiency. Latin America is actively implementing modernization measures like e-declaration. Customs brokers need to improve their professionalization, digitalization, and cooperation to jointly promote global trade.

12/30/2025 Customs Knowledge
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Oakland Port Boosts Meat Exports to Asia with Cold Chain Upgrade

Oakland Port Boosts Meat Exports to Asia with Cold Chain Upgrade

The Port of Auckland experienced a surge in meat exports to Asia during the pandemic, achieving market leadership thanks to forward-thinking cold chain investments. This success is attributed to rising Asian demand, advantageous geographic location, and optimized shipping schedules. This case highlights cold chain logistics as a crucial engine for future trade growth, necessitating proactive planning, continuous investment, a focus on customer needs, and collaborative partnerships. The port's strategic foresight allowed it to capitalize on emerging opportunities and solidify its position in the global meat export market.

02/03/2026 Logistics
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