Senegal Customs Overhauls HR Leads West African Reform

Senegal Customs Overhauls HR Leads West African Reform

Supported by the Swedish government-funded West African Customs Administration Modernization (WACAM) project, Senegalese Customs is actively modernizing its human resource processes. This includes developing key tools such as job and competency directories and building a competency-based management system. The project serves as a model for customs administration modernization in the West African region and provides valuable experience for other countries. It highlights the importance of investing in human resources to improve customs efficiency and effectiveness within the region.

02/05/2026 Customs Knowledge
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Maldives Customs Boosts Leadership Skills Via WCO Program

Maldives Customs Boosts Leadership Skills Via WCO Program

The Maldives Customs Service (MCS) participated in the WCO Leadership and Management Development Program, organizing senior management workshops to enhance leadership skills and drive customs modernization. The workshops covered change management, strategic planning, and personnel management, emphasizing practicality and interaction. They fostered team building and a unified vision, laying the foundation for the future development of the MCS. The initiative aimed to equip leaders with the necessary tools and knowledge to navigate challenges and effectively lead the organization through its modernization journey.

01/07/2026 Customs Knowledge
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Moldova Boosts Trade Facilitation with SECOWCO Customs Reform

Moldova Boosts Trade Facilitation with SECOWCO Customs Reform

Moldova hosted a SECO-WCO trade facilitation project workshop, focusing on enhancing customs strategic alignment and performance evaluation. The workshop aimed to contribute to customs modernization by improving efficiency and effectiveness. Participants discussed best practices and strategies for streamlining customs procedures and measuring performance. This initiative underscores the importance of international cooperation in promoting trade facilitation and supporting customs authorities in their modernization efforts. The workshop provided a platform for knowledge sharing and capacity building, ultimately contributing to Moldova's economic development.

01/22/2026 Customs Knowledge
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Niger Customs Adopts Competencybased HR Management

Niger Customs Adopts Competencybased HR Management

Niger Customs, with the support of the World Customs Organization, is implementing a competency-based human resource management system modernization. Through expert guidance, capacity building, and high-level support, they have completed the development of a job catalog, competency framework, and job descriptions. A future development blueprint has also been planned, aiming to improve the overall effectiveness of the customs administration. This initiative focuses on enhancing employee skills and aligning them with organizational goals to achieve customs modernization and improve service delivery.

01/22/2026 Customs Knowledge
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Burundi Adopts Competencybased HRM System for Revenue Authority

Burundi Adopts Competencybased HRM System for Revenue Authority

With support from the World Customs Organization, the Burundi Revenue Authority is undergoing modernization through the development of a competency-based HRM system. This aims to improve operational efficiency, increase tax revenue, and enhance stakeholder relations. The workshop focused on empowering the HR department to build a competency model and develop an action plan. The WCO will continue to provide support to help the Burundi Revenue Authority achieve its modernization goals. This initiative highlights the importance of HR in driving organizational change and improving public service delivery.

01/05/2026 Customs Knowledge
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WCO and ASAPRA Partner to Modernize Customs in the Americas

WCO and ASAPRA Partner to Modernize Customs in the Americas

The WCO Deputy Secretary General attended the ASAPRA Congress, highlighting the crucial role of customs brokers in supporting customs administration and exploring enhanced cooperation to improve trade facilitation and compliance. The WCO also met with Panama Customs and government agencies to strengthen reform and modernization efforts. These collaborations aim to build an efficient, secure, and seamless trade environment, injecting new impetus into the economic development of the Americas region. The focus is on leveraging partnerships to advance customs modernization and facilitate legitimate trade flows.

01/20/2026 Customs Knowledge
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Sudan Customs Adopts WCO Model to Modernize HR Management

Sudan Customs Adopts WCO Model to Modernize HR Management

With the support of the World Customs Organization (WCO), Sudan Customs has launched a human resource modernization project. This initiative aims to enhance the level of customs services and improve the organization's overall competitiveness. The project likely involves developing and implementing a competency model to identify and cultivate the skills and knowledge required for customs officials to effectively perform their duties. This modernization effort signifies Sudan Customs' commitment to aligning with international best practices and improving its efficiency in facilitating trade and protecting national borders.

01/26/2026 Customs Knowledge
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Benin Customs Modernizes HR Leads Reform in West Africa

Benin Customs Modernizes HR Leads Reform in West Africa

With the support of the World Customs Organization, the Benin Customs Administration launched a Human Resource Modernization project aimed at building a competency-based HRM system. Through capacity building, job catalog refinement, and regional cooperation, Benin Customs has set a precedent for improving efficiency and promoting regional customs modernization. The project emphasizes continuous improvement and comprehensive implementation to create a highly efficient and professional workforce. This initiative showcases Benin's commitment to modernizing its customs operations and fostering a skilled workforce capable of meeting the evolving demands of international trade.

01/26/2026 Customs Knowledge
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Lesotho Boosts Tax Collection with HR System Overhaul

Lesotho Boosts Tax Collection with HR System Overhaul

With the support of the World Customs Organization, the Lesotho Revenue Authority is advancing human resource management modernization. This initiative aims to improve the quality and effectiveness of the tax workforce, ultimately enhancing tax collection efficiency. The focus is on developing a competent and skilled workforce capable of effectively administering tax laws and regulations. This modernization effort is crucial for Lesotho's economic development, ensuring sustainable revenue streams and promoting good governance within the tax administration system. The implementation of a robust competency model is key to achieving these goals.

02/02/2026 Customs Knowledge
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