Madagascar Revamps HR to Strengthen Tax Revenue

Madagascar Revamps HR to Strengthen Tax Revenue

The Madagascar Revenue Authority (MRA), with support from the World Customs Organization (WCO), launched an HR modernization project. This initiative aims to enhance operational efficiency, optimize tax collection, and improve employee engagement by building a competency-based HR management system. The MRA will focus on developing a highly skilled and professional tax workforce through competency models, digital empowerment, and cultural transformation. This transformation will enable the MRA to contribute more significantly to Madagascar's economic development.

01/26/2026 Customs Knowledge
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Lesotho Revenue Authority Adopts Competencybased HR System

Lesotho Revenue Authority Adopts Competencybased HR System

The Lesotho Revenue Authority (LRA) is actively implementing a competency-based human resource management system to enhance operational efficiency and tax collection capabilities. Supported by the World Customs Organization (WCO) through training and capacity building, the LRA aims to modernize its HR practices, establishing a transparent and efficient system. This initiative seeks to better serve the nation's economic development by improving the skills and performance of its workforce within the tax administration.

02/02/2026 Customs Knowledge
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New IATA Courses Aim to Improve Airport Ground Efficiency

New IATA Courses Aim to Improve Airport Ground Efficiency

The IATA Ground Operations Training program aims to improve airport ground operations efficiency, covering four key areas: management, marketing, operations, and safety. Tailored for airport professionals at all levels, the course offers various learning methods and provides industry-recognized IATA certification. It helps build a highly efficient and excellent ground operations team, significantly improving flight punctuality and overall airport performance. This comprehensive training ensures a well-trained workforce capable of optimizing ground handling processes and adhering to international standards.

01/08/2026 Logistics Encyclopedia
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Liberia Enhances Tax Collection with WCO Assistance

Liberia Enhances Tax Collection with WCO Assistance

With the support of the WCO WACAM project, the Liberia Revenue Authority is actively implementing a competency-based human resource management system. This includes developing tools such as job benchmarks, competency frameworks, and job descriptions, as well as formulating human resource and training strategies. This initiative aims to enhance employee performance, achieve organizational goals, and inject new vitality into Liberia's economic development and social progress. The focus is on building a skilled and effective tax workforce.

01/07/2026 Customs Knowledge
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AI and Automation Transform Global Supply Chains for Resilience

AI and Automation Transform Global Supply Chains for Resilience

The logistics industry is undergoing a data and AI-driven transformation, enhancing supply chain resilience. Digital transformation optimizes efficiency and reduces costs. Attention should be paid to labor challenges and improving workforce management. This shift towards smart logistics leverages technology to create more agile and responsive supply chains, better equipped to handle disruptions and meet evolving customer demands. The integration of digital solutions is crucial for achieving operational excellence and maintaining a competitive edge in the modern logistics landscape.

01/15/2026 Logistics Industry Insights
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UPS Teamsters Agree on Fiveyear Labor Deal

UPS Teamsters Agree on Fiveyear Labor Deal

UPS and the Teamsters have reached a five-year agreement focusing on employee well-being and enhanced business competitiveness. The agreement includes improved health benefits, enhanced welfare provisions, and steady wage increases, resolving disagreements over healthcare issues. Analysts believe this deal is beneficial for UPS and sets a benchmark for labor-management cooperation within the logistics industry. The agreement aims to provide stability and predictability for both the company and its workforce, ensuring continued service and growth.

01/22/2026 Logistics
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WCO Forum Seeks to Modernize Global Customs Practices

WCO Forum Seeks to Modernize Global Customs Practices

The World Customs Organization (WCO) held the inaugural Customs Work Organization Forum (CWOF), aiming to reshape the paradigm of customs work. The meeting gathered global experts to discuss key areas such as work settings, workplace design, and workforce management. The forum adopted its terms of reference and shared survey findings. The WCO plans to continue hosting meetings, conducting case studies, and developing best practice guidelines to support customs administrations in addressing the challenges of the 'new normal'.

01/30/2026 Customs Knowledge
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Women Gain Ground in Supply Chain Leadership Amid Challenges

Women Gain Ground in Supply Chain Leadership Amid Challenges

Gartner research indicates that women comprise 41% of the supply chain workforce, with executive representation reaching 26%. Female leaders positively impact organizational diversity. Challenges such as traditional perceptions and work-life balance persist, but the digital transformation of the supply chain presents opportunities for women. Diversity is an inevitable trend in supply chain development, requiring collaborative efforts from governments, corporations, and individuals. Promoting inclusivity and addressing existing barriers will be crucial for unlocking the full potential of a diverse supply chain workforce and driving innovation.

01/28/2026 Logistics Industry Insights
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WCO Backs Palestinian Customs Modernization Efforts

WCO Backs Palestinian Customs Modernization Efforts

The World Customs Organization (WCO) is assisting Palestine Customs in modernizing its Human Resource Management (HRM) through a workshop held in Tunis. This support focuses on building a competency-based HRM system, including developing a job directory, competency framework, competency dictionary, and job descriptions. WCO experts will provide remote support to ensure the successful implementation of these reforms. The initiative aims to improve the efficiency and international competitiveness of Palestine Customs by strengthening its workforce and aligning HR practices with international standards.

01/05/2026 Customs Knowledge
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Mali Customs Boosts Economy with Modernization Talent Training

Mali Customs Boosts Economy with Modernization Talent Training

With the support of the World Customs Organization (WCO), Mali Customs has initiated a modernization reform of Human Resource Management (HRM) aimed at building a competency-based modern HRM system. Through diagnostic assessments, capacity building, and the refinement of the position system, Mali Customs has laid the foundation for creating an excellent customs workforce. This aims to better serve the country's economic development by improving efficiency and effectiveness in customs operations and fostering a culture of continuous improvement within the organization.

01/05/2026 Customs Knowledge
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