Forklift Buyers Prioritize Service Quality Over Price

Forklift Buyers Prioritize Service Quality Over Price

A Peerless Research Group study reveals that service quality is increasingly vital in forklift purchasing decisions, surpassing price as a key consideration. Businesses are prioritizing forklift reliability, maintenance services, parts availability, and technical support to ensure operational efficiency and reduce total cost of ownership. The focus is shifting towards long-term value and minimizing downtime, making comprehensive service packages a significant factor in the selection process. This highlights the growing importance of after-sales support in the logistics equipment sector.

01/20/2026 Logistics Industry Insights
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Hurricane Helen Nears Landfall ALAN Provides Logistics Aid

Hurricane Helen Nears Landfall ALAN Provides Logistics Aid

The American Logistics Aid Network (ALAN) has released its hurricane season logistics preparedness guide, assisting businesses in preparing for Hurricane Helene. The guide emphasizes safety first, leveraging ALAN's Supply Chain Intelligence Center for the latest information, proactively offering or requesting support, and avoiding unauthorized actions. ALAN encourages collaboration, urging support for relief efforts through donations and other means, to collectively address the challenges posed by hurricanes. The guide aims to improve logistics coordination and ensure effective aid delivery during and after the storm.

01/01/2026 Logistics
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Philippines Boosts Trade with Enhanced Customs Program

Philippines Boosts Trade with Enhanced Customs Program

The World Customs Organization (WCO) provides capacity building support to the Bureau of Customs (BOC) in the Philippines to enhance its AEO program. This aims to improve the BOC's ability to validate AEO security standards and promote trade facilitation. Through expert training and field exercises, BOC officials' skills are enhanced, laying the foundation for a more secure and efficient trading environment. The WCO will provide further in-depth training and support to facilitate the development of the Philippine AEO program in the future.

01/22/2026 Customs Knowledge
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Niger Customs Adopts Competencybased HR Management

Niger Customs Adopts Competencybased HR Management

Niger Customs, with the support of the World Customs Organization, is implementing a competency-based human resource management system modernization. Through expert guidance, capacity building, and high-level support, they have completed the development of a job catalog, competency framework, and job descriptions. A future development blueprint has also been planned, aiming to improve the overall effectiveness of the customs administration. This initiative focuses on enhancing employee skills and aligning them with organizational goals to achieve customs modernization and improve service delivery.

01/22/2026 Customs Knowledge
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Sierra Leone Boosts Trade with WCO Customs Upgrade

Sierra Leone Boosts Trade with WCO Customs Upgrade

The World Customs Organization (WCO) assessed Sierra Leone Customs' valuation capabilities to support its WTO commitments and enhance trade facilitation and revenue management. This assessment aims to identify areas for improvement and provide targeted capacity building initiatives. By strengthening customs valuation procedures, Sierra Leone can ensure accurate revenue collection, streamline trade processes, and promote a more transparent and efficient trading environment. The WCO's support is crucial for Sierra Leone to effectively implement its WTO obligations and achieve sustainable economic growth through improved trade practices.

01/05/2026 Customs Knowledge
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Benin Customs Adopts Competency Model to Enhance Efficiency

Benin Customs Adopts Competency Model to Enhance Efficiency

With the support of the Swedish government through the WACAM project, Benin Customs has successfully implemented a competency-based human resource management system. This system covers key areas such as recruitment, training, and performance evaluation, aiming to enhance the overall effectiveness of the customs administration. The Minister of Finance expressed support for the project and hopes to extend it to the tax department. A pilot competency assessment project will be launched at Cotonou Airport, laying the foundation for the modernization of human resources within Benin Customs.

01/05/2026 Customs Knowledge
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Mauritius Revenue Authority Upgrades HRM After WCO Review

Mauritius Revenue Authority Upgrades HRM After WCO Review

The World Customs Organization conducted a diagnostic review of the Mauritius Revenue Authority's (MRA) human resource management system to support the MRA in establishing a modern and transparent HRM system. The review team proposed competency-based recommendations for improvement, which the MRA intends to actively adopt to enhance its human resource management capabilities and support its tax administration functions. This initiative aims to strengthen the MRA's ability to attract, retain, and develop skilled personnel, ultimately improving the efficiency and effectiveness of tax collection and compliance.

01/05/2026 Customs Knowledge
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WACAM Project Advances Customs Modernization in West Africa

WACAM Project Advances Customs Modernization in West Africa

The West Africa Customs Administration Modernization (WACAM) project aims to improve customs management and operational efficiency in West African countries. Through regional workshops and national support missions, it shares best practices in strategic management and provides capacity building support in areas such as human resource management, stakeholder relations, and resource mobilization. The project has successfully held resource mobilization workshops and will continue to advance stakeholder relations workshops, contributing to customs modernization in West Africa. The goal is to create more effective and efficient customs administrations.

12/30/2025 Customs Knowledge
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