Guatemala Customs Boosts Leadership for Trade Efficiency

Guatemala Customs Boosts Leadership for Trade Efficiency

With the support of the World Customs Organization, the Tax Administration Superintendency of Guatemala held a leadership and management development workshop to enhance the leadership and management skills of customs officials. Through self-awareness exercises, learning personnel management tools, and practical drills, participants unleashed their potential for change and innovation, injecting strong momentum into the modernization of Guatemalan customs and building an efficient and convenient customs clearance environment. The workshop aimed to cultivate future leaders and improve overall organizational performance.

02/05/2026 Customs Knowledge
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WCO Aids Mozambique in Tax Authority HR Modernization

WCO Aids Mozambique in Tax Authority HR Modernization

With funding from China, the World Customs Organization (WCO) is assisting the Mozambique Tax Authority in modernizing its human resources management system. Through diagnostic assessments and workshops, the WCO provided recommendations to improve employee competence, enhance organizational efficiency, and ultimately better achieve its strategic goals. This capacity building initiative aims to strengthen the Mozambique Tax Authority's HR practices, leading to improved performance and effectiveness in revenue collection and customs administration. The project focuses on developing skills and knowledge within the organization.

02/06/2026 Customs Knowledge
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Digital Procurement Cuts Costs Boosts Efficiency

Digital Procurement Cuts Costs Boosts Efficiency

This paper delves into the strategic significance and practical pathways of digital procurement transformation, emphasizing the crucial role of intelligent automation in cost reduction and efficiency enhancement. It proposes that enterprises should undertake comprehensive digital transformation to unlock greater potential. The article also discusses cost-saving investment directions after digital transformation, digital procurement service delivery models, and the importance of data analysis. It points out that there is no one-size-fits-all approach to digital transformation, and companies should develop personalized solutions based on their own circumstances.

01/29/2026 Logistics Industry Insights
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Keys to Building Highperforming Teams Through Collaboration

Keys to Building Highperforming Teams Through Collaboration

This article delves into the key elements of building an exceptional team, including a shared vision, effective communication, role allocation, continuous learning, incentive mechanisms, and leadership. Through a case study of a logistics team, it demonstrates how to apply these elements in practice, thereby enhancing team collaboration efficiency and overall competitiveness. The case study highlights the importance of fostering a supportive environment and empowering team members to contribute their best. Ultimately, the paper argues that a well-structured and motivated team is crucial for achieving organizational success.

07/25/2025 Logistics
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South Africa Boosts Border Tech Leadership with WCO Backing

South Africa Boosts Border Tech Leadership with WCO Backing

The World Customs Organization (WCO) conducted a leadership and management development workshop for the South African Revenue Service (SARS) executive team. The workshop aimed to enhance teamwork and individual leadership skills, enabling them to address key challenges and effectively implement trade facilitation reforms. Focusing on personal communication, team trust, and organizational strategic management, the workshop facilitated the development of tailored action plans. These plans support the SARS leadership model and the construction of 'Smart Borders,' ultimately striving for a more efficient and secure trading environment.

01/05/2026 Customs Knowledge
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Malawi Revenue Authority Adopts Competencybased HR System

Malawi Revenue Authority Adopts Competencybased HR System

With the support of the WCO and Sida-WCO TFCM Programme, the Malawi Revenue Authority (MRA) is actively building a competency-based human resource management system (CBHRM) to enhance organizational effectiveness. This initiative aims to improve talent selection, customize training programs, implement objective performance evaluations, and optimize career development. MRA's experience provides valuable lessons for other developing countries' tax administrations. The CBHRM framework helps MRA to strategically manage its workforce, ensuring it possesses the necessary skills and knowledge to effectively administer taxes and contribute to national development.

01/05/2026 Customs Knowledge
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Egyptian Customs Boosts Leadership Skills Via WCO Partnership

Egyptian Customs Boosts Leadership Skills Via WCO Partnership

The World Customs Organization (WCO) conducted a leadership and management development workshop in Alexandria, Egypt, for senior officials of the Egyptian Customs Authority. The workshop aimed to enhance their leadership skills and ability to drive reform. Topics covered included leadership, integrity, gender equality, negotiation, personnel management, communication, and change management. The workshop fostered individual and organizational development and provided strong support for the modernization process of Egyptian Customs. It focused on building the capabilities needed to effectively manage and lead the organization through ongoing changes.

01/05/2026 Customs Knowledge
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Burkina Faso Customs Implements Competency Framework to Modernize HR

Burkina Faso Customs Implements Competency Framework to Modernize HR

With the support of the WCO, Burkina Faso Customs has launched a competency framework and job directory to improve human resource management and organizational efficiency. This initiative serves as a valuable model for developing countries seeking to enhance their customs administration. The implementation of the competency framework aims to strengthen the skills and knowledge of customs officials, leading to improved performance and better service delivery. By focusing on capacity building and effective human resource practices, Burkina Faso Customs is contributing to economic growth and trade facilitation.

12/30/2025 Customs Knowledge
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Wish CEO Departs Amid Turnaround Challenges

Wish CEO Departs Amid Turnaround Challenges

The recent sudden resignation of the CEO of North American e-commerce giant Wish has attracted industry attention. This article analyzes the challenges Wish faces in user experience, merchant relations, and organizational efficiency. It explores potential future development directions, including cultivating private domain traffic, strengthening supply chain cooperation, and brand building. The aim is to provide a reference for Wish's path to survival and potential turnaround. Wish needs to adapt and innovate to regain its competitive edge in the rapidly evolving e-commerce landscape.

01/06/2026 Logistics Industry Insights
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Burundi Adopts Competencybased HRM System for Revenue Authority

Burundi Adopts Competencybased HRM System for Revenue Authority

With support from the World Customs Organization, the Burundi Revenue Authority is undergoing modernization through the development of a competency-based HRM system. This aims to improve operational efficiency, increase tax revenue, and enhance stakeholder relations. The workshop focused on empowering the HR department to build a competency model and develop an action plan. The WCO will continue to provide support to help the Burundi Revenue Authority achieve its modernization goals. This initiative highlights the importance of HR in driving organizational change and improving public service delivery.

01/05/2026 Customs Knowledge
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