Liberia Adopts Competencybased HR to Improve Governance

Liberia Adopts Competencybased HR to Improve Governance

The Liberia Revenue Authority, with support from the World Customs Organization, implemented competency-based human resource management. By building competency models, competency dictionaries, and job descriptions, they optimized talent allocation and enhanced employee capabilities. This initiative aims to improve tax collection efficiency and promote national economic development. This approach provides a valuable reference for other government departments and enterprises, emphasizing a people-oriented strategy that prioritizes talent cultivation and development. The focus is on aligning skills with roles to boost overall organizational performance.

01/26/2026 Customs Knowledge
Read More
Eswatini Adopts Modern HR to Improve Trade Efficiency

Eswatini Adopts Modern HR to Improve Trade Efficiency

The Eswatini Revenue Service adopted modern human resource management practices to address trade facilitation challenges. The World Customs Organization recommends building a competency framework to enhance employee capabilities and organizational competitiveness. This approach aims to improve the effectiveness and efficiency of the revenue service by ensuring that employees possess the necessary skills and knowledge to meet the demands of a rapidly changing trade environment. The implementation of a competency model is crucial for aligning employee performance with organizational goals and driving sustainable growth.

01/26/2026 Customs Knowledge
Read More
Chen Tianqiaos AI Firm Pioneers Cognitivebased Management Shift

Chen Tianqiaos AI Firm Pioneers Cognitivebased Management Shift

Tianqiao Chen argues that the deep integration of AI into business operations challenges traditional management models. He believes AI-Native enterprises must rewrite their DNA, building a new organizational form where architecture is intelligence, growth is compound interest, memory is evolution, execution is training, and people are meaning. He calls for a new operating system dedicated to 'cognitive evolution' to navigate this transformative landscape. This shift requires a fundamental rethinking of organizational structure and processes to leverage AI's potential effectively.

01/27/2026 Logistics Industry Insights
Read More
South Africa Boosts Border Tech Leadership with WCO Backing

South Africa Boosts Border Tech Leadership with WCO Backing

The World Customs Organization (WCO) conducted a leadership and management development workshop for the South African Revenue Service (SARS) executive team. The workshop aimed to enhance teamwork and individual leadership skills, enabling them to address key challenges and effectively implement trade facilitation reforms. Focusing on personal communication, team trust, and organizational strategic management, the workshop facilitated the development of tailored action plans. These plans support the SARS leadership model and the construction of 'Smart Borders,' ultimately striving for a more efficient and secure trading environment.

01/05/2026 Customs Knowledge
Read More
Malawi Revenue Authority Adopts Competencybased HR System

Malawi Revenue Authority Adopts Competencybased HR System

With the support of the WCO and Sida-WCO TFCM Programme, the Malawi Revenue Authority (MRA) is actively building a competency-based human resource management system (CBHRM) to enhance organizational effectiveness. This initiative aims to improve talent selection, customize training programs, implement objective performance evaluations, and optimize career development. MRA's experience provides valuable lessons for other developing countries' tax administrations. The CBHRM framework helps MRA to strategically manage its workforce, ensuring it possesses the necessary skills and knowledge to effectively administer taxes and contribute to national development.

01/05/2026 Customs Knowledge
Read More
Egyptian Customs Boosts Leadership Skills Via WCO Partnership

Egyptian Customs Boosts Leadership Skills Via WCO Partnership

The World Customs Organization (WCO) conducted a leadership and management development workshop in Alexandria, Egypt, for senior officials of the Egyptian Customs Authority. The workshop aimed to enhance their leadership skills and ability to drive reform. Topics covered included leadership, integrity, gender equality, negotiation, personnel management, communication, and change management. The workshop fostered individual and organizational development and provided strong support for the modernization process of Egyptian Customs. It focused on building the capabilities needed to effectively manage and lead the organization through ongoing changes.

01/05/2026 Customs Knowledge
Read More
Bolivia Customs Boosts Trade with Strategic Workshop

Bolivia Customs Boosts Trade with Strategic Workshop

The WCO held a workshop in Bolivia to help its customs enhance organizational transformation capabilities, implement a new strategic plan, and promote trade facilitation and sustainable development. The workshop aimed to strengthen Bolivia's customs administration by focusing on modernizing its operations and aligning them with international best practices. This initiative is expected to improve efficiency, transparency, and compliance, ultimately contributing to economic growth and regional integration. The WCO's support underscores its commitment to assisting member countries in achieving their development goals through effective customs management.

01/05/2026 Customs Knowledge
Read More
WCO Upgrades Gender Equality Tool for Customs Agencies

WCO Upgrades Gender Equality Tool for Customs Agencies

The World Customs Organization (WCO) has released an updated Gender Equality Organizational Assessment Tool (GEOAT) to assist member customs and tax administrations in assessing the integration of gender equality and diversity within their internal policies, practices, and external relations. The 2023 update focuses on security, action, and user experience. It includes a new security and safety chapter, strengthens action-oriented templates, and optimizes user experience design. This aims to promote gender equality within the customs domain and improve organizational performance through a more inclusive and equitable environment.

01/05/2026 Customs Knowledge
Read More
Swiss SECO WCO Collaborate to Boost Global Trade Efficiency

Swiss SECO WCO Collaborate to Boost Global Trade Efficiency

The Swiss SECO, in collaboration with the WCO, has launched the "Global Trade Facilitation Programme" with an investment of 5.5 million Swiss francs. This initiative aims to enhance trade competitiveness and integration into the global economy for developing and transition countries, fostering sustainable development. The programme focuses on organizational capacity building, technical assistance, and WCO capacity building support. Bolivia, Colombia, Peru, and Uzbekistan are among the first countries to benefit from this project.

01/20/2026 Customs Knowledge
Read More
Europe Customs Chiefs Prioritize Digitalization to Boost Trade Compliance

Europe Customs Chiefs Prioritize Digitalization to Boost Trade Compliance

The 2019 WCO European Regional Heads of Customs Conference focused on topics such as regional transit system compatibility, performance measurement, e-commerce, and the WCO Strategic Plan. The meeting emphasized the importance of integrity and digital transformation, and also addressed the appointment of the new Head of the ROCB in Baku. The conference aimed to enhance the effectiveness of European customs administrations and promote regional trade development. The Russian Federal Customs Service was highly commended for its organizational work.

01/05/2026 Customs Knowledge
Read More