Liberia Adopts Competencybased HR to Improve Governance

Liberia Adopts Competencybased HR to Improve Governance

The Liberia Revenue Authority, with support from the World Customs Organization, implemented competency-based human resource management. By building competency models, competency dictionaries, and job descriptions, they optimized talent allocation and enhanced employee capabilities. This initiative aims to improve tax collection efficiency and promote national economic development. This approach provides a valuable reference for other government departments and enterprises, emphasizing a people-oriented strategy that prioritizes talent cultivation and development. The focus is on aligning skills with roles to boost overall organizational performance.

01/26/2026 Customs Knowledge
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Barbados Customs Adopts Wcobacked HR Modernization

Barbados Customs Adopts Wcobacked HR Modernization

A WCO virtual workshop assisted Barbados Customs in building a competency-based HRM system to enhance efficiency, increase revenue collection, and improve relationships. The collaboration aims to modernize HRM practices within the organization. This initiative is expected to significantly improve the performance of Barbados Customs by aligning employee skills and knowledge with organizational goals and strategic objectives. The competency model will serve as a foundation for recruitment, training, performance management, and career development, ultimately contributing to a more effective and motivated workforce.

01/26/2026 Customs Knowledge
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Eswatini Adopts Modern HR to Improve Trade Efficiency

Eswatini Adopts Modern HR to Improve Trade Efficiency

The Eswatini Revenue Service adopted modern human resource management practices to address trade facilitation challenges. The World Customs Organization recommends building a competency framework to enhance employee capabilities and organizational competitiveness. This approach aims to improve the effectiveness and efficiency of the revenue service by ensuring that employees possess the necessary skills and knowledge to meet the demands of a rapidly changing trade environment. The implementation of a competency model is crucial for aligning employee performance with organizational goals and driving sustainable growth.

01/26/2026 Customs Knowledge
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UAE Enhances Customs Efficiency Via Wcobacked Training Reform

UAE Enhances Customs Efficiency Via Wcobacked Training Reform

The WCO assessed the recruitment and training of customs inspectors in the UAE, recommending the standardization of customs procedures. This aims to enhance enforcement efficiency and promote trade facilitation. The assessment highlighted the need for capacity building initiatives to ensure inspectors are equipped with the necessary skills and knowledge to effectively implement customs regulations. By adopting unified standards, the UAE can streamline customs processes, reduce delays, and improve overall trade competitiveness. This ultimately contributes to a more secure and efficient global trading system.

01/30/2026 Customs Knowledge
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Retail Ceos Struggle with Supply Chain Upgrades Amid Omnichannel Push

Retail Ceos Struggle with Supply Chain Upgrades Amid Omnichannel Push

A retail CEO survey reveals that current supply chains struggle to meet omnichannel demands. It's crucial to place the supply chain at the strategic core, building an agile system capable of adapting to fluctuating needs. Emphasis should be placed on strengthening data-driven decision-making processes across the supply chain. Furthermore, companies need to invest in cultivating talent with the skills necessary to navigate the complexities of modern omnichannel fulfillment. By prioritizing these areas, retailers can improve efficiency and customer satisfaction.

02/03/2026 Logistics Industry Insights
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Palestinian Customs Program Advances Leadership and Reform

Palestinian Customs Program Advances Leadership and Reform

The World Customs Organization (WCO) held a leadership and management development workshop for Palestinian Customs, aiming to enhance the leadership and management skills of middle and senior managers. The workshop covered key areas such as leadership, personnel management, and change management, employing interactive teaching methods. It was funded by HM Revenue & Customs (HMRC) and the EU Customs Fund. Participants expressed significant benefits and pledged to apply the learned knowledge to their practical work. This initiative contributes to capacity building within Palestinian Customs.

02/02/2026 Customs Knowledge
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Guatemala Customs Boosts Leadership for Trade Efficiency

Guatemala Customs Boosts Leadership for Trade Efficiency

With the support of the World Customs Organization, the Tax Administration Superintendency of Guatemala held a leadership and management development workshop to enhance the leadership and management skills of customs officials. Through self-awareness exercises, learning personnel management tools, and practical drills, participants unleashed their potential for change and innovation, injecting strong momentum into the modernization of Guatemalan customs and building an efficient and convenient customs clearance environment. The workshop aimed to cultivate future leaders and improve overall organizational performance.

02/05/2026 Customs Knowledge
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WCO Digital Tools Boost Global Trade Efficiency

WCO Digital Tools Boost Global Trade Efficiency

The World Customs Organization (WCO) is building an efficient, transparent, and interconnected global trade ecosystem through a range of digital tools. WCO tools, the online bookstore, the Customs Enforcement Network (CEN), and the online learning platform play key roles in standardizing information, knowledge acquisition, combating smuggling, and enhancing skills, respectively. These initiatives collectively promote global trade facilitation and security, contributing to a more seamless and secure international trade environment. The WCO's digital efforts aim to modernize customs procedures and improve cross-border collaboration.

02/05/2026 Customs Knowledge
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Malawi Revenue Authority Adopts Competencybased HR System

Malawi Revenue Authority Adopts Competencybased HR System

With the support of the WCO and Sida-WCO TFCM Programme, the Malawi Revenue Authority (MRA) is actively building a competency-based human resource management system (CBHRM) to enhance organizational effectiveness. This initiative aims to improve talent selection, customize training programs, implement objective performance evaluations, and optimize career development. MRA's experience provides valuable lessons for other developing countries' tax administrations. The CBHRM framework helps MRA to strategically manage its workforce, ensuring it possesses the necessary skills and knowledge to effectively administer taxes and contribute to national development.

01/05/2026 Customs Knowledge
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